Reference

How e30 Handles Your Personal Data

At e30, we treat your personal data with the same seriousness we apply to securing your account — everything collected through our platform, including details provided when you…

Data collected only as neededUPI & Paytm transaction privacyAccount security & encryptionYour right to access or delete dataIndia-based contact for queries

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What This Privacy Policy Covers

e30 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed by e30 when you open an account, make deposits or withdrawals through UPI, Paytm or PhonePe, browse our lobby, or contact our support team. We collect only what is necessary for your account to function — name, contact

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details, payment identifiers and device metadata. Data is stored on secured servers and is not sold to third parties. Access to your stored data is available where local law permits, and our practices comply with applicable data-protection obligations in India. If you are accessing this platform
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from a region where local law restricts such services, this policy does not override those local obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply layered security controls across every part of e30 — from the moment you enter your UPI ID to the point your withdrawal clears.

Encryption in Transit and at Rest

All data exchanged between your device and e30 is encrypted using TLS 1.2 or higher. Stored account records, including payment identifiers for UPI, Paytm and PhonePe, are encrypted at rest using AES-256 so they remain unreadable if storage is ever compromised.

Cookie Usage and Consent

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time; withdrawing consent for analytics cookies does not affect your account access.

Account Security Controls

Your account password is hashed before storage — we never hold it in plain text. Two-factor authentication is available and strongly encouraged. Suspicious login attempts trigger an automatic alert to your registered email or phone number.

Data Retention Periods

Transaction records are retained for the period required by applicable Indian financial regulations. Account profile data is held for as long as your account remains active, plus any mandatory post-closure period. After that, records are permanently deleted from our systems.

Who Can Access Your Data

Access to your personal data inside e30 is restricted to staff whose role requires it — account verification, payment processing, fraud prevention and support. Third-party service providers who assist with these functions are bound by data-processing agreements.

Requesting Changes to Your Data

You may request a copy of all data we hold on you, ask us to correct inaccurate records, or request deletion of your account data where no legal-hold obligation applies. Contact our privacy team by email or live chat to begin any of these requests.

Common Questions About Your Privacy at e30

Below are the questions our account holders ask most often about data collection, rights and how to exercise them on the e30 platform.

We collect your name, email address, mobile number, date of birth for age verification, and the payment identifiers associated with UPI, Paytm or PhonePe that you link to your account. Device and session metadata are also logged for security purposes.

Your payment identifiers are shared only with the payment gateway needed to process the transaction. We do not sell, rent or share your UPI or Paytm data with advertisers or unrelated third parties under any circumstances.

Email our privacy team from the address registered to your account, or open a ticket through live chat on e30.asia. We will compile and deliver your data export within 15 business days of verifying your identity.

Yes. You may request deletion of your account data where no legal-hold obligation prevents it — for example, transaction records required under Indian financial regulations must be kept for the statutory period before deletion.

Profile and account data is retained for a mandatory post-closure period as required by applicable law in India, after which it is permanently purged. We do not hold data beyond what regulations require once your account is closed.

We use functional cookies (essential for your session) and optional analytics cookies. You can disable analytics cookies through your browser settings without losing access to your account. Functional cookies cannot be disabled as they are required for the platform to operate.

Contact our privacy team by email or live chat immediately. We will investigate within 48 hours and keep you informed of findings. If unsatisfied, you may escalate to the relevant data-protection authority under Indian law where applicable.

How e30 Handles Your Personal Data

Reach Us About Your Data

Data Handling, Cookies and Account Security

Encryption in Transit and at Rest

Cookie Usage and Consent

Account Security Controls

Data Retention Periods

Who Can Access Your Data

Requesting Changes to Your Data

Common Questions About Your Privacy at e30

01 What personal data does e30 collect when I open an account?

02 Is my UPI or Paytm transaction data shared with anyone?

03 How do I request a copy of all the data e30 holds about me?

04 Can I ask e30 to delete my personal data?

05 How long does e30 keep my account data after I close my account?

06 Does e30 use cookies, and can I turn them off?

07 Who do I contact if I believe my data has been mishandled?

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