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Terms and Conditions Governing Your e30 Account

These terms set out the rules that apply when you open an account with us, make deposits through UPI, Paytm or PhonePe, and access our lobby — where…

Account EligibilityDeposit & Withdrawal RulesApplicable Indian LawAccount Security PolicyDispute Resolution

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How These Terms Apply to Your Account

e30 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By registering with us, you agree to be bound by these terms in their entirety. Access to e30 and its features depends on the laws of the state or territory where you are located — we make no representation that our services are available in every

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Indian jurisdiction. Deposits processed via UPI, Paytm or PhonePe are subject to both these terms and the policies of your chosen payment provider. We may update these terms from time to time; when we do, the revised version takes effect as soon as it is published
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on this page. Continued use of your account after an update constitutes acceptance of the new terms. If any provision is found unenforceable under applicable law, the remaining provisions continue in full force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you believe a specific rule has been applied incorrectly to your account, we are here to clarify.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

We store account data on encrypted servers and apply access controls that limit who within our team can view your personal details.

Encrypted Account Storage

All account credentials, transaction records linked to UPI or Paytm, and personal details are stored using industry-standard encryption. Only authorised personnel can access your file, and access is logged and audited.

Cookie Policy

We use session and analytics cookies to keep your account active and understand how pages are used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect lobby functionality.

Data Retention Period

We retain your account data for as long as your account remains open and for a defined period after closure, as required under applicable financial regulations. After that window, personal data is deleted or anonymised.

Requesting Your Data

To receive a copy of the personal information we hold, submit a written request via email. We will verify your identity against the details on file before releasing any data, and we will fulfil the request within 30 days.

Correcting Account Records

If the personal details on your account are outdated or incorrect, contact our support team with the accurate information and proof of identity. We will update the record and confirm the change by email.

Account Closure Rights

You may close your account at any time by contacting support through live chat or email. Any balance remaining will be returned to your original payment method — UPI, Paytm or PhonePe — subject to standard verification.

Frequently Asked Questions About These Terms

The questions below cover the clauses we are most frequently asked about. If your question is not here, our support team can locate the relevant section of these terms and explain how it applies to your account.

These terms apply to every person who opens an account with us. Access is subject to local law, so eligibility depends on the regulations applicable in your Indian state or territory. By registering, you confirm that doing so is lawful where you are located.

We may revise these terms when required by law or to reflect operational changes. The updated version will be published on this page with a revised date. Continuing to use your account after an update means you have accepted the new terms.

Deposits through UPI, Paytm or PhonePe are subject to these terms and the payment provider's own policies. We do not control processing times or fees applied by the provider, and we are not liable for delays caused on the provider's side.

Raise a formal dispute via email with a written description of the clause you believe was applied incorrectly and the specific account event in question. Our escalations team will review and respond within five business days with a written outcome.

After account closure we retain personal data for the period required under applicable financial and anti-fraud regulations. Once that retention window has passed, your data is permanently deleted or irreversibly anonymised from our systems.

Any verified balance in your account at the time of closure will be returned to the payment method you used most recently — UPI, Paytm or PhonePe. Standard identity verification applies before the withdrawal is processed and released.

These terms are governed by applicable Indian law to the extent that such law applies in your location. Where a dispute cannot be resolved through our support process, the parties may pursue resolution through the courts of competent jurisdiction in India.

Terms and Conditions Governing Your e30 Account

Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Encrypted Account Storage

Cookie Policy

Data Retention Period

Requesting Your Data

Correcting Account Records

Account Closure Rights

Frequently Asked Questions About These Terms

01 Who do these terms apply to?

02 Can e30 change these terms, and will I be notified?

03 What rules govern deposits made via UPI, Paytm or PhonePe?

04 How do I formally dispute the application of a term to my account?

05 How long does e30 keep my personal data after I close my account?

06 What happens to my account balance if I request closure?

07 Which law governs these terms and any disputes arising from them?

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